Nuremberg: datacenter down Monday 2nd September 2024 12:24:00

One of our main providers has been experiencing issues in one of their Nuremberg data centres, where some of our services are hosted

That's an update we have from them:

We regret to inform you that due to an unexpected cooling issue at our Nuremberg Data Center,

our technicians are actively addressing. We regret any inconvenience caused and appreciate your patience as we work to resolve this matter.

The next update will be published at 11.00 am CET.

[UPDATE 02.09.2024 11:17 am (UTC+2)]

Our technicians are still working on resolving the issue. We kindly ask for your patience and we sincerely apologize for the inconvenience

The next update will be published at 1.00 pm CET. [UPDATE 02.09.2024 01:06 pm (UTC+2)]

We regret to inform you that our technicians are still working on resolving the issue. We kindly ask for your patience and we sincerely apologize for the inconvenience

The next update will be published at 4.00 pm CET.

If you are experiencing difficulties with emails, or websites, you are probably being impacted by it

More info in the next few hours

All the major components are now back online and we can confirm that all the services are fully operational

Posted 1 year ago by camaleonte

[UPDATE 03.09.2024 11:30 am (UTC+2)]

Even if our ISP did not confirm the resolution we've seen our hosts restarted and all the websites are slowly coming back online

Same scenario for our email server that seems to be running

We will still monitor the situation. A new update in the next few hours

Posted 1 year ago by camaleonte

[UPDATE 03.09.2024 04:59 am (UTC+2)]

Unfortunately, many of the hosts are down at the moment. Our technicians are continuing to work on resolving the issue permanently, but no ETA can be provided at this hour.

We apologize for the inconvenience and appreciate your patience.

Next update will follow at 9:00am CET.

[UPDATE 03.09.2024 09:04 am (UTC+2)]

We regret to inform you that some of the servers are still unreachable and our technicians are continuing to work on resolving the issue permanently, but no estimated time for resolution can be provided at this hour.

We apologize for the inconvenience and appreciate your patience.

Next update will follow at 11:00am CET.

That's an update from the ISP.

As Starase we're still monitoring the evolving situation

Posted 1 year ago by camaleonte

[UPDATE 02.09.2024 09:18 pm (UTC+2)]

The majority of the affected servers are back online. Our internal systems such as Customer Control Panel and Support Center are also available. Our team continues to work on bringing the remaining servers to the full functionality.

As Starase we are still impacted by this huge amount of downtime and we are in contact with the ISP to have an ETA

We will be running a new check in the next few hours

Posted 1 year ago by camaleonte

The cooling system is now restored, and they are working to bring all servers back online soon.

More updates in the next few hours

Posted 1 year ago by camaleonte

An update from the ISP and some output have been omitted

Our technicians are actively working on resolving these issues, but there is currently no estimated time for resolution.

We will provide you with continued updates here

As a Starase we're trying to help mitigate the inconvenience as much as we can

Unluckily is totally out of our control what has been happening right now

More updates we will be followed in the next few hours

Posted 1 year ago by camaleonte